Return
At Fancy Flow, we want to make sure you're completely satisfied with your purchase. If not, we offer a simple and transparent return and refund policy:ReturnsYou have 14 calendar days from the date of receipt to return a product.The product must be in its original condition, unused, and in its original packaging, along with all included accessories.Return shipping costs are the customer's responsibility, except in cases of defective products or order errors.
Refund
Once we receive and verify the status of the returned product, we will process the refund. The refund will be made through the same payment method used in the initial purchase. Processing time may vary, but usually takes between 5 and 10 business days. Defective or damaged products
If you receive a defective or damaged product, please contact us immediately by sending an email to contact@fancyflow.co with photos and a description of the problem. We will offer you a quick solution, either a replacement of the product or a full refund. For any additional queries, please feel free to contact us at contact@fancyflow.co. We are here to help.
General Conditions of Sale (GCS)
1. Introduction
These General Terms and Conditions of Sale (GTC) govern sales on the Fancyflow.co website. By placing an order, the Customer accepts these GTC.
2. Products
The products are described on the website. Availability is subject to stock. The Seller is not responsible for out-of-stock products.
3. Prices
Prices are indicated in Euros, VAT included, excluding shipping costs. The Seller reserves the right to change prices without prior notice.
4. Order
The order is considered confirmed once payment has been received. The Customer will receive a confirmation email.
5. Payment
Payment can be made by credit card. Transactions are secure.
6. Shipping
Products will be delivered to the address provided by the Customer. Delivery times vary depending on the shipping method chosen.
7. Right of withdrawal
The Customer has 14 days to return a product, at his/her own expense, and obtain a refund, with certain exceptions.
8. Warranty
The products are guaranteed to be in accordance with the description. In the event of a defect, the Customer may request a refund or exchange.
9. Responsibility
The Seller shall not be liable for any indirect damages arising from the use of the products or the website.
10. Personal data
Personal data is used to process orders. For more information, please see our privacy policy.
Privacy Policy.
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit our website.
2. Information
We use your information to:Process orders and send confirmations.Improve your user experience on our site.Send promotions if you have agreed to receive them.
4. Cookies
We use cookies to improve your experience. You can manage cookies from your browser.
5. Data security
We take reasonable security measures to protect your data.
7. Changes to the policyWe may update this policy. The latest update will be indicated at the bottom of this page.